Even Show Dogs Need Handlers!
A thoughtful exploration of ideas, design, and modern craftsmanship.
You're good at what you do. You've taught lessons for a long time. You've got your personal studio in order and you know what you're doing. You've written charts, recorded backing tracks, and you've performed more live shows than any of those YouTube music influencers ever have. You're like Winston - the little French Bulldog that won Best in Show...
In short, you've got your act together.
But let's face it - even Winston couldn't get Best in Show without his handler. Somebody's gotta lead that cute little Frenchie around the ring!
Every music store or lessons studio has to have someone behind the desk that can answer the phone, look at the calendar events, and answer complex questions to make parents happy.
That's why we built in a user role in RosterHound called a "Handler". Just like the show ring, the Handler's role in RosterHound is to help guide the ship!
At Pladd Dot Music, we have a 10 room music lessons studio that is above a music store. During busy lesson days, the lesson rooms can far outpace the activity of the store. As such, I need my retail workers to be able to know what's going on in the studio.
They are able to look at your day-at-a-glance view and should be able to solve problems fast. A handler can look up any event and search for any person to find out where they need to be! Got a new student that walks in with those "Deer in Headlights" look in their eyes? The Handler can search their name and let them know where they need to be. Does your studio offer Trial Lessons? The Handler can look them up and help them navigate your studio with ease! Did a parent show up late for pickup and you've got to call a different guardian? The Handler can open the student page, see the additional contacts, and save the day.
In short, RosterHound gives you the tools to make it easy for those front desk workers to do their job!
So if you have someone at the front of your store or the front desk of your studio that needs to guide people to the right place (but doesn't need to edit their info), they should be assigned the role of the handler. They've got to handle the calls, the questions, and the many issues that arise during a day.
And guess what? It's built right into RosterHound. :)